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We are thrilled with our Flare fireplace and the exceptional service that Kyle provided throughout the project. Kyle was always available with tremendous insight. The installation of the fireplace that we purchased was complex because Flare does not offer the cool wall components. Instead, our contractor had to build the cool wall channel with the correct insulation and studs (metal). Without Kyle's help, we would have been lost.
My husband and I recently built a new home and choosing a Flare fireplace was one of the best design decisions we could have ever made! Beautiful, elegant, and efficient, we love our new fireplace and have the friendly team at Flare to thank for making the installation process easy and fun. From the moment we started working with Kyle he made sure all of our questions were answered and was there every step of the way—even during the installation. Of all the features I love about our new fireplace, I’d have to say my favorites are the clever way they concealed the air vent and how the frameless design has created the perfect focal point in our new home. I highly recommend Flare Fireplace to anyone looking to add an innovative, luxurious feature they will love for years to come!
After our new fireplace was installed we were having a few issues. I was getting frustrated with installer so I reached out to Flare direct. The level of customer service is truly impressive. Kyle actually FaceTimed with me so he could see the fireplace and figure out the problem. Which he did, and I’m so grateful!! Beautiful fireplaces and great customer service. Thank you 😊
I would recommend Flare Fireplaces to everyone. I can’t say enough about the technical support and the quality of the fireplace. Kyle Brooks has gone completely above and beyond to make sure everything function correctly. Even taking calls at night.