While we worked through a selection decision on various Flare models and options, Kyle was remarkable with his responsiveness and level of customer service. Exceeded my expectations (which were high given this premier product line)! We are excited about the install, and feel great about the purchase and process knowing Kyle is available. Keep up the great work Kyle, you are a credit to the Flare Fireplace family.
The customer service we received from Kyle was outstanding! Our new Flare fireplace looks beautiful and Kyle has been availability to answer all of our questions and solve all of our issues during the installation process. He went above and beyond to help us. Thanks Kyle!
After our new fireplace was installed we were having a few issues. I was getting frustrated with installer so I reached out to Flare direct. The level of customer service is truly impressive. Kyle actually FaceTimed with me so he could see the fireplace and figure out the problem. Which he did, and I’m so grateful!! Beautiful fireplaces and great customer service. Thank you 😊
We've had a Flare Fireplace for about two years. When it stopped working early this fall, I made multiple attempts to contact a local dealer for service. Out of desperation, I called the Flare office in Plano. I was fortunate enough to get Kyle Brooks on the line. I explained my problem and Kyle said "Call me back using FaceTime and let's take a look at it". I did and within just a few minutes, Kyle had not only figured out the problem but patiently guided me through the steps to remedy it! I was elated and my wife was ecstatic. We've spent the last few evenings cuddling up before a fire.
I'm not the most technical or mechanical type of guy, but Kyle made up for that with his positive, can-do attitude. Thanks Kyle, you ROCK!