Customer service and quality are what set us apart from the competition. See what our customers think of us and provide and submit your review.

Al Cast Al Cast

What a great customer service I got from Kyle Brooks who gave me the right tip on why my fireplace wasn't turning on and save me an additional $1,000 bill from the closest service company in Portland (which BTW never called me). Good job Kyle.

Matthew Muller Matthew Muller

While we worked through a selection decision on various Flare models and options, Kyle was remarkable with his responsiveness and level of customer service. Exceeded my expectations (which were high given this premier product line)! We are excited about the install, and feel great about the purchase and process knowing Kyle is available. Keep up the great work Kyle, you are a credit to the Flare Fireplace family.

Josh Amsel Josh Amsel

The customer service we received from Kyle was outstanding! Our new Flare fireplace looks beautiful and Kyle has been availability to answer all of our questions and solve all of our issues during the installation process. He went above and beyond to help us. Thanks Kyle!

Lisa Pearce Lisa Pearce

After our new fireplace was installed we were having a few issues. I was getting frustrated with installer so I reached out to Flare direct. The level of customer service is truly impressive. Kyle actually FaceTimed with me so he could see the fireplace and figure out the problem. Which he did, and I’m so grateful!! Beautiful fireplaces and great customer service. Thank you 😊

Kevin H Kevin H

The fire place is beautiful and adds a lot of character to the room. The customer service from Kyle at Flare was the best. He help me and the install through the entire process and has been there to help me with any questions along the way.

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