After our new fireplace was installed we were having a few issues. I was getting frustrated with installer so I reached out to Flare direct. The level of customer service is truly impressive. Kyle actually FaceTimed with me so he could see the fireplace and figure out the problem. Which he did, and I’m so grateful!! Beautiful fireplaces and great customer service. Thank you 😊
My husband and I recently built a new home and choosing a Flare fireplace was one of the best design decisions we could have ever made! Beautiful, elegant, and efficient, we love our new fireplace and have the friendly team at Flare to thank for making the installation process easy and fun. From the moment we started working with Kyle he made sure all of our questions were answered and was there every step of the way—even during the installation. Of all the features I love about our new fireplace, I’d have to say my favorites are the clever way they concealed the air vent and how the frameless design has created the perfect focal point in our new home. I highly recommend Flare Fireplace to anyone looking to add an innovative, luxurious feature they will love for years to come!
We are thrilled with our Flare fireplace and the exceptional service that Kyle provided throughout the project. Kyle was always available with tremendous insight. The installation of the fireplace that we purchased was complex because Flare does not offer the cool wall components. Instead, our contractor had to build the cool wall channel with the correct insulation and studs (metal). Without Kyle's help, we would have been lost.
I installed the see-through ST50 in a column with venetian plaster and it looks and works great.
I would recommend it, but I had two problems that may be helpful for others.
First, the installer (from the store where we bought it) didn't seem to know how to deal with the vent at the top. Initially they made a mess of the job and you could clearly see the ducting and the light coming from the other side. Fortunately my contractor was able to fix the ceiling around the frame. I then decided to put in a 2" grill on both sides (from Architectural Grille, see photo) which worked out well, though added $411 to the cost. An added benefit to this grill is that we plan to hang a piece of artwork from it using nylon.
Second, the plasterer used masking tape (the blue type that painters use all the time) to avoid messing up the frame - a sensible thing to do. When this came off it pulled off the paint from the frame in several areas. A guy that came to fix it said that this was to be expected for the heat resistant paint, but nowhere in any documentation do they warn against this and in my view this shouldn't happen.
- I had the birch wood interior, which comes standard with 5 pieces. This wasn't enough, so I bought an additional set and added another 3 pieces.
- I am using propane. Apparently this gives off more soot and you need to get it cleaned every year, but I had a visibly sooty area on just one side after relatively little use. Apparently placement of the fake wood interior can cause this.