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Matthew Muller Matthew Muller

While we worked through a selection decision on various Flare models and options, Kyle was remarkable with his responsiveness and level of customer service. Exceeded my expectations (which were high given this premier product line)! We are excited about the install, and feel great about the purchase and process knowing Kyle is available. Keep up the great work Kyle, you are a credit to the Flare Fireplace family.

Josh Amsel Josh Amsel

The customer service we received from Kyle was outstanding! Our new Flare fireplace looks beautiful and Kyle has been availability to answer all of our questions and solve all of our issues during the installation process. He went above and beyond to help us. Thanks Kyle!

Lisa Pearce Lisa Pearce

After our new fireplace was installed we were having a few issues. I was getting frustrated with installer so I reached out to Flare direct. The level of customer service is truly impressive. Kyle actually FaceTimed with me so he could see the fireplace and figure out the problem. Which he did, and I’m so grateful!! Beautiful fireplaces and great customer service. Thank you 😊

Kevin H Kevin H

The fire place is beautiful and adds a lot of character to the room. The customer service from Kyle at Flare was the best. He help me and the install through the entire process and has been there to help me with any questions along the way.

Andrew Maudsley Andrew Maudsley

I installed the see-through ST50 in a column with venetian plaster and it looks and works great.
I would recommend it, but I had two problems that may be helpful for others.
First, the installer (from the store where we bought it) didn't seem to know how to deal with the vent at the top. Initially they made a mess of the job and you could clearly see the ducting and the light coming from the other side. Fortunately my contractor was able to fix the ceiling around the frame. I then decided to put in a 2" grill on both sides (from Architectural Grille, see photo) which worked out well, though added $411 to the cost. An added benefit to this grill is that we plan to hang a piece of artwork from it using nylon.
Second, the plasterer used masking tape (the blue type that painters use all the time) to avoid messing up the frame - a sensible thing to do. When this came off it pulled off the paint from the frame in several areas. A guy that came to fix it said that this was to be expected for the heat resistant paint, but nowhere in any documentation do they warn against this and in my view this shouldn't happen.
Other observations
- I had the birch wood interior, which comes standard with 5 pieces. This wasn't enough, so I bought an additional set and added another 3 pieces.
- I am using propane. Apparently this gives off more soot and you need to get it cleaned every year, but I had a visibly sooty area on just one side after relatively little use. Apparently placement of the fake wood interior can cause this.

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