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Built to Last, Backed in Writing

The Flare Warranty

Flare Fireplaces subjects every fireplace and component to rigorous testing to verify it is free from any defects before it leaves our warehouse. Flare Fireplaces photographs and documents the fireplace and all components moments before shipping them to our nationwide network of authorized dealers for installation, verifying full operation of the fireplace and all components. Our factory is supervised by CSA and subject to the highest operating standards.

Coverage at a glance

Three levels of protection

All coverage begins on the original date of purchase from an authorized Flare Fireplaces dealer.

18 months
Comprehensive Warranty
Effective beginning 18 months from the original date of purchase from an authorized Flare Fireplaces Dealer, our Comprehensive Warranty includes replacing or repairing any defective electronic components. These parts include the following components:
Covered components
✓Gas Valve
✓Receiver
✓Remote
✓LED Lighting Strips, Remote, & Controller
✓Authorized Media
✓Wall Switch
✓Summit Burner Logs
5 years
Limited Five-Year Coverage
Effective for five years from the original date of purchase, Flare Fireplaces Limited Five-Year Coverage includes replacing both ceramic and tempered glass. This coverage is warrantable under the following circumstances:
Covered
✓Ceramic glass
✓Tempered glass
✓Thermal Breakage Only
Lifetime
Limited Lifetime Coverage
Limited Lifetime Coverage is extended to the following components:
Covered components
✓Firebox
✓Burners

This warranty does not apply to any component that shows evidence of misuse, abuse, improper installation, exposure to water or moisture, excessive heat, dust or paint.

This coverage is void if the glass is damaged due to construction, improper, storage, pitting, transport, handling, or cleaning. This includes using ammonia or detergent based cleaning-solvents or solutions instead of lukewarm water and a lint free cloth. Other products may leave streaking or a honeycomb shaped stain on your fireplace glass.

The fine print

Conditions & exclusions

01Conditions
•Warranty coverage begins on the date of original purchase.
•Minor warping of certain components or discoloration is normal and is not considered a defect that is covered under this warranty. Major disruption and buckling of parts can be caused by over-firing of your fireplace. Over-firing above the rated value specified in the manual is contrary to the manufacturer’s instructions and may void this warranty.
•All installations must be performed by a qualified technician in accordance with applicable local and national requirements.
•Installations must be done in accordance with the Flare Fireplaces installation manual. The Limited Warranty applies only if the product is installed in the United States or Canada and only if installed, operated and maintained in accordance with the attached product manual.
•It is the responsibility of the installer to ensure the appliance is firing per the rating plate.
•Any part that is found in our judgment to be defective shall be repaired, replaced or refunded at Flare Fireplaces’ option.
•This warranty only covers appliances that are purchased through a Flare Fireplaces authorized dealer or distributor.
•The warranty is only valid while the appliance remains at the site of original installation.
•Flare Fireplaces does not install, provide installation services or repair services. The installation of the fireplaces must be done by authorized installer. The fireplace limited warranty does not cover the installation service or any part related to the installation of the fireplace or surrounding of the fireplace and venting.
•Contact your dealer for warranty service. If the dealer is unable to provide necessary parts, contact the nearest Flare Fireplaces authorized dealer or supplier.
02Exclusions
•This warranty does not apply to any component that shows evidence of misuse, abuse, improper installation, accident or lack of maintenance.
•Flare Fireplaces is not responsible for televisions, mantels, surrounds or finishing material around the fireplace.
•Flare Fireplaces is not responsible for installation, operational or environmental conditions beyond our control.
•Flare Fireplaces shall in no event be liable for any special, indirect or consequential damages of any nature which are in excess of the original purchase price of the product.
•Flare Fireplaces may at its discretion discharge all obligations by refunding the wholesale price of the defective part.
•This warranty may not be extended or modified by our dealers or representatives.
•The Limited Warranty only covers parts as provided above. Flare Fireplaces will not be responsible for materials, components or construction, which are not manufactured or supplied by Flare Fireplaces or for the labor necessary to install, repair or remove such materials, components or construction.
•This Limited Warranty covers replacement of defective parts only. Labor, installation, service, and on-site work are not included and must be performed by an authorized dealer or installer that has sold and installed the product.
03Warranty Void When
•An unauthorized media type is used in the firebox.
•The appliance has been over-fired or operated in atmospheres contaminated by chlorine, fluorine or other damaging chemicals. Over-firing can be identified by, but not limited to, warped plates or pipes, rust colored iron or bubbling, cracking and discoloration of steel or enamel finishes.
•The appliance is subjected to prolonged periods of moisture or condensation.
•There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited to, improper chimney or venting installation.
•Holes have been drilled into the fireplace for any reason.
File a claim & more
Warranty FormHave your fireplace store file your part warranty.Open form →Product RegistrationRegister your product with Flare Fireplaces.Register →CSA CertificationUS and Canadian certification information.View →Technical AssistanceManuals, support, and one-on-one help.Get help →
Need warranty service?

Start with your dealer.

Contact your dealer for warranty service. If the dealer is unable to provide necessary parts, contact the nearest Flare Fireplaces authorized dealer or supplier, or call us at 1-866-639-1590.