IMPORTANT PRODUCT SAFETY RECALL
Out of an abundance of caution Flare Fireplaces is recalling it’s Outdoor Fireplace Cover Storage Doors. These doors through misuse and improper installation can lead to a fire hazard. See all relevant details below.
HOW TO COMPLETE RECALL FOR REIMBURSEMENT CONSIDERATION?
Read recall letter.
Locate and photograph your outdoor fireplace serial number for submission to Flare Fireplaces. Click here for where to find your outdoor fireplace serial number.
Photograph and dispose of recalled doors so they cannot be used by you or future homeowners.
Fill out the form above, providing all required information, and submitting your serial number and door disposal pictures for reimbursement consideration.
WHY A RECALL?
We have identified a potential safety concern regarding the storage door(s) provided with a specific batch of Vent Free Fireplaces. This concern arises from misuse of the cover storage door(s), specifically when attempts are made to ignite the fireplace with the cover storage door(s) attached. Misuse & Ignition attempts can happen due to operator mistake.
While the cover storage doors and Fireplace manual are clearly marked and labeled to alert customers, not attempting to ignite the fireplace with the cover storage door installed, we have received reports of the following incorrect installation scenarios contributing to the recall:
No On/Off switch has been installed to control the operation of the fireplace.
Cover Storage Doors have been used as the fireplace ON/OFF switch.
The use of home automation and remote systems attempting to start the fireplace from remote with the Storage Doors assembled/attached to the fireplace.