Outdoor Cover Storage Door Recall

IMPORTANT PRODUCT SAFETY RECALL

Out of an abundance of caution Flare Fireplaces is recalling it’s Outdoor Fireplace Cover Storage Doors. These doors through misuse and improper installation can lead to a fire hazard. See all relevant details below.

CLICK HERE TO VIEW RECALL LETTER

HOW TO COMPLETE RECALL FOR REIMBURSEMENT CONSIDERATION?

Read recall letter.
Locate and photograph your outdoor fireplace serial number for submission to Flare Fireplaces. Click here for where to find your outdoor fireplace serial number.
Photograph and dispose of recalled doors so they cannot be used by you or future homeowners.
Fill out the form above, providing all required information, and submitting your serial number and door disposal pictures for reimbursement consideration.

WHY A RECALL?

We have identified a potential safety concern regarding the storage door(s) provided with a specific batch of Vent Free Fireplaces. This concern arises from misuse of the cover storage door(s), specifically when attempts are made to ignite the fireplace with the cover storage door(s) attached. Misuse & Ignition attempts can happen due to operator mistake.

While the cover storage doors and Fireplace manual are clearly marked and labeled to alert customers, not attempting to ignite the fireplace with the cover storage door installed, we have received reports of the following incorrect installation scenarios contributing to the recall:

No On/Off switch has been installed to control the operation of the fireplace.
Cover Storage Doors have been used as the fireplace ON/OFF switch.
The use of home automation and remote systems attempting to start the fireplace from remote with the Storage Doors assembled/attached to the fireplace.

WHAT FIREPLACES ARE IMPACTED?

All Outdoor Vent Free fireplaces – Storage Doors, shipped prior to Oct 2023 are affected. This includes the following models:

VFF50-100(-H), VST50-100(-H), VLC50-100(-H), VRC50-100(-H), VDC50-100(-H)

Storage Door Example

WHAT IS THE RESOLUTION?

Consumers are advised to immediately stop using the affected storage doors and to dispose of them in a safe and appropriate manner. For verification purposes and to claim your $250 reimbursement for loss of use of the door, please provide an image of the proper disposal and fireplace serial number in the form above.

WHERE CAN I DIRECT MY QUESTIONS?

Any further questions that may not be addressed above should be directed to [email protected] or you can call 1 (866) 639-1590 during normal business hours.

[testimonials]

Flare is a Top rated company to work with. Professional , courteous and knowledgeable staff always going that extra step! They are always able to answer any questions, help with any applications and deliver the product fast and efficiently. There products are top of the line and a pleasure to install and work with. Very proud to be able to offer the line to my clients!.

Michael Melahn, NFI certified dealer

Kelli Gibson, Architecture firm

I work at an Architecture firm and called for some technical assistance on a room-dividing unit. In the past, other companies have just answered my questions with as little detail as possible just to get off the phone. The guy who answered my phone call at Flare Fireplaces (Kyle) went above and beyond and walked me through the entire set up of the unit, toured me through different diagrams on the website so I could visually see what he had explained, and then followed up with an email with EVERYTHING I needed. I tend to ask a lot of questions, and I never once felt like he was annoyed or that he was trying to pawn me off. I never leave 'reviews', but this was such a positive experience, I had to leave one. You can tell this is a great company and the employees are very passionate about their product. I highly recommend!.

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Flare Fireplaces is where innovation, quality and luxury come together to form new ideas. By combining superior raw materials, contemporary design, creative technology and a frameless way of thinking we have created a full line of indoor & outdoor linear, modern fireplaces that are luxurious, simple to operate, and efficient.

The Flare Philosophy

Simplification and Quality makes a better lasting product.

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Modern custom fireplaces for homes and businesses.Flare Fireplaces offers 85 different models of linear fireplaces. For customers looking for the best modern fireplace, see-through, indoor, outdoor, or corner fireplace, we offer the most extensive selection. Our models are available in lengths of up to over 100 inches and in glass heights of 16, 24, and 30 inches. Flare Fireplaces also offers custom fireplace made to order based on your requirements. .