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Double Glass/ Power Vent Issue- Fireplace operates with wall switch, but not with SIT Remote

My fireplace will operate with the wall switch, but not the remote, what is going on?

  • First, we want to ensure that the SIT Remote and Receiver are paired. When turning on the fireplace with the remote, ensure that you hear the feedback beep from the receiver. If there is no beep, you will likely need to pair this remote.

    SIT REMOTE RESYNC INSTRUCTIONS

  • If your remote and receiver are synced the fireplace will still not turn on from the remote, it is likely the AUX function on the remote is not turned on. To turn on the AUX function, press the power button at the top of the remote, then press the bottom button (Mode Key) to change modes. You will see a hand with a finger pointing (saying AUX at the top), press the down arrow until this function is set to “ON”.

ENGANGING AUX OPERATION INSTRUCTIONS

  • We want to ensure this AUX function is turned on for every Flare Fireplace that has the Double Glass and/or Power Vent utilized with it. This will ensure that the fireplace will operate only when these features are working 100%.
  • If you have further issues, please contact your local dealer or reach out to a Flare Fireplace representative to assist with your fireplace needs.

LED Remote Sync (Generation 1 – No arrow on back)

Gen 1 – No arrow on back of remote Gen 2 – with arrow on back of remote

Gen 1 LED Sync Video Gen 2 LED Sync Video

 

 

Code Matching (Gen 1): Pairing your Gen 1 LED Remote

Please follow the instructions below:

  • Confirm it is correctly connected between power supply, LED controller & LED load.
  • Switch the power off, then switch it on again, & press key 5 once (within 3 seconds) the moment you see the light is on.
  • The LED will blink twice slowly when it is completed.

Code Clearing (Gen 1): Unpairing your Gen 1 LED Remote

The code can be cleared as needed. The kit (remote & controller) will stay in the original state after code clearing and can work again when code re-matching is done.

Code Clearing Cont. (Gen 1):

Confirm it is correctly connected between power supply, LED controller & LED load.

  • Switch the power off, then switch it on again, & long press key 5 (within 3 seconds) the moment you see the light is on.

The LED blinks 9 times swiftly when completed.

Code Matching (Gen 2): Pairing your Gen 2 LED Remote

Please follow the instructions below:

  • Confirm it is correctly connected between power supply, LED controller & LED load.
  • Switch the power off (either at the source of the fireplace or with the SIT Remote using the light bulb indicator), then switch it back on, & press keys 1 & 10 simultaneously at once (within 3 seconds) the moment you see the light is on.
  • The LED will blink twice slowly when it is completed. Press color wheel to verify change of color. If color does not change, repeat above steps.
  • There is no code clearing on Gen 2 LED Remotes

SIT V5 BOARD EXTRA FUSES

The new V5 SIT Control Boards are equipped with four fuses. Two active fuses, and two extra fuses stored in the lid to be used in the event of a short. Each fuse maintains a unique value, represented by the sticker it is placed next to. See an example below.

V5-SIT-FUSES

SYMPTOMS FOR TROUBLESHOOTING

Below are common scenarios in which you’d need to potentially swap the fuses found in your V5 Sit Control Board.

  1. After pressing the power button on the handheld remote your ignition sequence does not begin and your V5 SIT Control Board does not show a RED, WHITE, BLUE, or FAN lights. This is shown as a failed ignition sequence where you Flare Fireplace will not spark, and any aux fans will not activate as normal.

Though there are certain limitations to Liquid Propane when compared to the usage of natural gas, Flare Fireplaces does offer the ability to run your fireplace with a Liquid Propane tank. Liquid Propane burns more efficiently and hotter than Natural Gas so to accommodate this increase in heat we must use smaller orifices to achieve a lower BTU, causing your flame to appear smaller than on a unit run with Natural Gas. Flame height on Flare Fireplaces using Liquid Propane is roughly 4-6” in height because of this adjustment. In situations where a Flare fireplace is ordered with Liquid Propane we will ship an advanced 3D-Burner now equipped with adjustable leaves used to cover burner ports. Helping protect media placed over the burner from sooting, and in certain situations, increasing overall flame height

LEAF BURNER LIQUID PROPANE CONFIGURATION

LEAF BURNER NATURAL GAS CONFIGURATION

EXAMPLE OF A LIQUID PROPANE DRIVEN FLARE FIREPLACE

Your remote will come paired with the fireplace receiver to allow for operation out of the box. In the event of a remote or receiver replacement, use the following procedure to pair the remote with the receiver:

Initializing the system for the first time

  • Install 3 AAA type batteries in the remote battery bay located on the remote back.
  • Press the SW1 button on the module see the following figure, the module will beep 3 times to indicate that it is ready to synchronize with the remote.
  • Press the ON/OFF button in the remote, the module will beep 4 times to indicate that the remote and the module are synchronized to each other.

Ignition Sequence

Starting from OFF, press the remote power button. Four seconds after it is pushed the SIT module will send spark to the pilot hood, and spark for 60 seconds. If there is no flame ignition during the first ignition sequence, the SIT module will stop sparking for approximately 35 seconds and then begin sparking again. The second attempt will spark for 60 seconds. If there is no positive ignition after the second sequence the SIT module will go into a Lock Out and the LED Indicator Light will blink three times in intervals until the system is reset.

– Ignition sequence will spark for 60 seconds, followed by a 35 second wait, 60 second spark and then lock out if flame is not ignited.

– The lock out will blink on the LED indicator light will blink three times.

Reset Using the Transmitter ON/OFF power button: Turn the system off by pressing the remote power button. After approximately 2 seconds press it again

Low Battery Condition (<4V) Remote Control: Battery icon will appear on LCD remote control display. Replace batteries.

Low Battery Condition (<4V) Battery Backup: Red LED Indicator will blink (1) time in intervals. Low double-beep emit-ted from SIT control module when it receives an ON/OFF command from the remote control. Replace Batteries.

Pilot Flame Error Condition: Red LED Indicator will blink (2) times in intervals. Contact your dealer if this occurs.

System Lock Out Condition: Red LED Indicator will blink (3) times in intervals. Make sure gas is turned on and sensor is not shorted. Follow Reset Using the Transmitter ON/OFF power button instructions above.

Honeywell - SIT

Flare Fireplaces – MyFire© Control App

The MyFire© system allows for full control of your new modern linear gas fireplace using any Android or Apple smartphone or tablet. The system is made possible with a WiFi adapter that physically connects to and integrates with any Flare Fireplaces configuration. Used in separately or in conjunction with the Flare remote or wall switch, the MyFire© app makes it possible for users to control multiple fireplaces independently or with any home automation system. With its colorful, intuitive interface and an emphasis on technology and performance, the MyFire© app allows for total control of the fireplace functions including eco mode, program mode, thermostatic mode (fahrenheit or celsius) and countdown timer. The myfire system can be ordered with any new Flare Fireplace or retrofitted with an existing unit.

MyFire© – Smartphone or Tablet App

The MyFire© app can be downloaded from the App Store or Google Play at no cost but does require the fireplace WiFi adapter in order to operate with your new modern fireplace.

Documentation

MyFire Info Page

MyFire© app manual

MyFire© WiFi Connection Diagram

For specification information surrounding the Heat Release and Air Intake elements, please use the links provided below.

Heat Release Specification Manual

Air Intake Specification Manual

Flare Fireplaces does offer the ability to run your fireplace with a liquid propane tank though there are certain limitations this
fuel type presents when compared to the usage of natural gas. Liquid propane burns more efficiently and hotter than natural gas so to
accommodate this increase in heat we must use smaller orifices to achieve a lower BTU that can cause your flame to appear
smaller than on a unit run on natural gas. Flame height on Flare Fireplaces using Liquid Propane is roughly 4-6” in height
because of this adjustment.

Ensure you have downloaded the most current Architectural and Framing Guide from the Architect Resource Center.

Construct your metal framing base and top. Ensure to maintain ½” clearance to the sides, back and top of firebox. All framing must be cantilevered, ceiling suspended or self-supporting. See example below:

FLARe-RD-50

Flare Fireplaces are NOT load bearing and should not be used to support any framing or finishing material. To cover metal framing and protect surrounding room from exposure, enclose fireplace with Non-Combustible board meeting or exceeding standard ASTM E 136. See Below:

Stone Ball Media Placement


Flare Fireplaces allows for many different media types & configurations across our fireplace lineup. In reference specifically to the Stone Balls, we have outlined best practices below.

 

  1. Do not fill the entire fireplace with stone balls, as this will overwhelm the burner. Flare recommends placing a line of stone balls on the front & back side of the burner, not directly on top of burner. This will allow the burner to properly disperse the gas evenly across the entire burner & offer a more natural looking flame. (See Example in Picture below)

LC-70

2. You can also use the Stone Balls more sparingly with a single layer of Fire Glass as your base. (See Example in Picture below)

 

SIT ProFlame 2 Remote

With the partnership of SIT ProFlame gas valves, Flare Fireplaces’ linear fireplaces have become even more user friendly and reliable. The SIT ProFlame valve comes with all the features you expect from a modern gas fireplace such as thermostat mode, adjustable flame height and key lock.

SIT ProFlame 2 Wall Switch

Flare Fireplaces fixed with a SIT ProFlame valve will also be sent with an On/Off Toggle switch. This toggle switch is a terrific option for residential or commercial applications as the switch wires can be extended and mounted in any convenient location for centralized control.

Remote or Wall Switch?

With both components being standard shipped and included with your unit, you will have the ability to control your fireplace with either feature. Keep in mind, the fireplace will only respond to one of these functions per sequence. If there is ever confusion on which device is controlling your unit at a time, simply turn the remote control and the wall switch off. You can also utilize the chart below to determine whether the remote or the wall switch will control your unit under what circumstances. Have additional questions? Feel free to call our support line, or email us your questions at [email protected]

Soot is a product of incomplete combustion of gas within your fireplace. With all gas fireplaces soot will be generated in small amounts but some instances excessive quantities may be generated during operation. Sooting is generally an easy to resolve problem and there are several potential solutions as listed below.

Inlet Pressure

Always ensure that the inlet gas pressure matches the requirements in the unit’s specification file. This issue generally arises when the inlet gas pressure is too high, allowing too much gas to enter, resulting in incomplete combustion. It is this resulting material that collects and deposits in your firebox and stains over time.

Air Shutter

The air shutter is responsible for balancing the mixture of air and gas during combustion. Please note: on units 60” or larger, there are 3 air shutters that must be adjusted to ensure the cleanest burn possible. The air shutters can be adjusted when the fireplace is originally placed in it’s cavity under the unit. Adjustment screws are shown circled in red. If adjustment needs to be made after fireplace has had finishing material, this can be done within the fireplace using a Phillips head screwdriver.

Media Arrangement

Please pay close and careful attention to the arrangement of your media over the burner port. While Flare supports covering the full base of the firebox with crushed glass, small fragments of media can clog the small ports that gas is channeled through, causing incomplete combustion. With driftwood, logs and branches, placing branches to arch over the burner ports can also cause byproduct which is normally pulled out of the fireplace through the coaxial pipe to become trapped under the branch/driftwood. Ensure bends are pointed down if placement across port is required to ensure the most chemical waste can be removed from the firebox post combustion.

Vent Restrictor

Your vent restrictor is utilized to restrict the speed at which fresh air is brought into the fireplace and products of combustion are removed. If there is an imbalance in this closed combustion environment, soot is one possible result. Vent restrictors can be adjusted on all Flare Fireplaces.

Vent Run Verification

If the fireplace is installed and an unsupported vent run is utilized, sooting is one of many problems that may occur. If your fireplace does not allow for the products of combustion to exit the firebox as effectively as fresh air is brought in, pockets of soot will collect in the unit storing the dark and harmful debris. Please verify that you have consulted the chimney paths section of the Flare Installation Manual for supported vent runs. If you have questions about a particular path, please reach out to Flare support for clarification and approval.

 

 

F-04 is an error code that will flash on your Symac GV60 Maxitrol Flare remote when the valve fails to receive the message that the thermocouple has been warmed by the pilot light. This failure can have multiple different causes.

Gas Flow

Confirm that gas is flowing to the unit. This can be done by confirming that the main manual gas valve is open, or removing the glass and confirming that gas is flowing through the pilot. If gas is not flowing to the pilot it can be an indication that the gas is either not on, or that there is a problem at the valve such as a disconnected pilot tube, or a clogged pilot tube or valve. If gas is flowing to the valve but not releasing to the pilot, try re-syncing the remote and receiver. (see the flare install manual for the procedure.)

Ignition Spark

The second thing to confirm is the presence of sparking of the ignition at the pilot flame. There have been instances where the spark cable has been disconnected from the spark plug or receiver, or a break has formed in the cable exposing the wire. Even though you hear the unit sparking, it may just be sparking underneath the fireplace and not at the pilot. This can be done by looking through the holes in the pilot cover or by taking a look under the pilot hood for the indicating flash of spark.

Clear Pilot Openings

The third thing to confirm is that no media has become lodged under the pilot hood causing a blockage at the pilot opening which will not allow gas to be released and come in contact with the spark.

Check the Thermocouple

The last thing to check is to make sure the thermocouple isn’t broken, kinked or that lead ball inside the valve at the end of the thermocouple has not been over tightened and crushed.

For all above steps contact your authorized fireplace installer for assistance.

GV60-REMOTE-F04

GV60 | F04 ERROR

 

 

Commercial & Residential Flare Fireplaces


Because Flare wants to fit as many projects as possible, we offer the ability to install both the Commercial System & Residential System. Most importantly giving flexibility for many more projects, providing another level of convenience to our customers. Below you can learn the differences between the Commercial & Residential systems Flare offers.

The Flare Commercial System Overview:

  • Double Glass, included by default in Commercial System.
  • Honeywell commercial valve.
  • Media
  • Wider unit to cool the glass even more. (compared to residential) (FF and ST units only).
  • Commercial fans for cooling between the glass.
  • Support for ON/OFF simple wall switch.
  • Analog or digital timer.
  • Use phone application or remote control.
  • CSA file # 263124 – ANSI Z21.88 – CSA 2.33
  • Optional LED system.
  • Optional Power Vent with a vent as small as 3×5″.
  • Option of SK for summer operation with minimal heat.

The Flare Residential System Overview:

  • Safety Screen, included by default.
  • Maxitrol residential valve.
  • Choice of Classic Media to fill Fireplace.
  • Standard width unit for narrower application.
  • Double Glass upgrade available to include blower fans for cooling between the glass.
  • Support for ON/OFF simple wall switch.
  • Analog or digital timer.
  • Use phone application or remote control.
  • CSA file # 263124 – ANSI Z21.88 – CSA 2.33
  • Optional LED system.
  • Optional Power Vent with a vent as small as 3×5″.
  • Option of SK for summer operation with minimal heat.
Read more about additional Flare Features Here.
Follow the link to see Commercial fireplace in action.

Celsius to Fahrenheit On Flare Remote


 

Changing Celsius to Fahrenheit, & vice versa, on the Flare 8-Button remote can be done by pressing the ON and Counter down button. Because Flare also serves the Canadian Market it is important to offer both units seamlessly. For a clear outline of the process see the image below.

setting fahrenheit or celsius

For more information on the Flare 8 button remote, please view the remote manual below:

For a quick video on the remote operation use:

The change in the setting may happen during an attempt to start the fireplace by pressing both buttons.

Duravent Install & Frame Cut-Out


Duravent is one of two venting manufacturers certified to work with Flare Fireplaces. The flue pipe should be 3×5, 4×6, or 5×8 diameter concentric pipe, B-Vent will not work. Below you will find the specific cut-out size for each component. Finally, use the chart to verify the cut-out dimensions for your job.

*Most importantly, if you have any questions contact Duravent for further assistance.

Duravent & Flare framing cutout 4x6&5x8

Because the table is taken from the Duravent Install Manual you’ll find more details at http://www.duravent.com.

The linear Fireplace side clearance (no glass side) is the same as the back of the fireplace:

  • 1” to Non-Combustible.
  • 2” to Combustible. Combustible cannot be exposed behind/side of the Fireplace.

If installed in an existing corner, two option to plan and install:

Option 1

  • Cover existing corners, walls and wood studs or any other combustible metrical with Non-Combustible (Cement board or Type X fire rated, ~ 1/2 ” thick or).
  • Install fireplace 2” from the Non-Combustible back.
  • in case of a side wall next to the front glass, install Fireplace 4″ from the side.

Back: fireplace is 2” from back Non-Combustible & 2.5” from the covered Combustible existing material.

Side: Fireplace is 4″ from Non-Combustible and the fireplace glass is 7″ from the side wall. See chart below. Red line showing reflective heat from the glass.

example of fireplace clearance

Best option for corner unit that are installed in an existing homes and a chase is built around it.

Option 2

  • Construct the walls and studs on the back and side of the fireplace from Non-Combustible material. Metal studs and cement board.
  • Clearance of 1” from Metal studs and Non-Combustible material.
  • Any Combustible is covered with Non-Combustible and is 2” away.
  • In case of a side wall, keep fireplace 4″ from the side wall.
  • See chart below:

diagram example of fireplace clearance

Any stud above the unit must be metal in both options above.

Please see below for more related information from the framing guide

Flare Fireplace appliance location diagram

Flare-FF-50 vent calculation example based on the manual:

Vent path from Survey:

  • 3 ft up from the fireplace

  • 45 elbow

  • 1ft

  • 45 elbow up

  • 15 ft vertical up

  • Vertical cap

Y vertical calculation

A – First Flue length = 3 = 3 ft
B – Vertical Flue length = 1 +15 = 16 ft
C – Roof Terminal = 1 = 1.5 ft
H – Small Elbow (45°) = 2 = 2 ft

Y Axis Parameters = 22.5 ft

Flare-FF-50 vent cal

X Horizontal calculation

D – Horizontal Flue length = 1 ft
E – Elbow (90°) = 0
F – Elbow (lying 90°) = 0
G – Wall Terminal =0

X Axis Parameters = 1

Flare-FF-50 vent cal

The pebbles size will vary and are approximately 2 – 3 inches.

See below picture for a better perspective of the pebbles.

width of White Pebble

length of White Pebble

 

The stones size will vary and are approximately 1 1/2″ – 3″.

See below for Flare modern fireplace GV60 gas value, inlet and outlet test ports. All of Flare frameless fireplace share the same gas valve system .

 

Flare GV60 gas valve ports picture

 

Overall port diagram

GV60 overall port chart

Flare Fireplaces Conversion Tools can be found at the links provided below. For any further support please call Flare Fireplaces Technical Support.

NG to LPG – SIT – Conversion

NG to LPG – SIT – Motor Conversion

Verify Inlet Pressure – NG

Verify Inlet Pressure – LP

For Fireplaces sized 30″ up to 70″ – a Minimum of 3′ rise off the top of the fireplace is required before any elbow

For Fireplaces sized 80″ up to 100″ – a Minimum of 6′ rise off the top of the fireplace is required before any elbow

Use the manual for more details:

Warning: Turn off the fireplace, and allow time for the unit to cool before proceeding.

Caution: The ceramic glass is very fragile, and should be handled with care.

Warning: Double glass fireplace should NEVER be operated without the external glass

GV60 Valve System: Yes, the remote and wall switch can be used together to turn the fireplace on and off, regardless of which is used to turn the unit on.

GV60 Control

SIT ProFlame II System: No, the included remote and wall switch function independently. If you turn on the fireplace with the remote, it must be turned off with the remote, and same with the wall switch.

SIT Control

Honeywell Valve System: This does not ship with a remote or wall switch, but with a power cable that can be hard wired to any outlet switch, or even 3rd party smart devices. 3rd Party Outlet/Remote Options

The firebox front legs will need to be assembled during installation but only for corner fireplace models (Flare-DC, Flare-RC, Flare-LC). The Corner glass does not allow for the front leg to be pushed in full during shipping. Flare-Front and Flare-See Through will have the telescopic legs assembled during shipping and should not need to be assembled.

Telescopic Legs For Corner Style Fireplaces

The default inside firebox finishes is black metal. It is also optional to get the inside firebox back installed with black ceramic glass (mirror effect). The black ceramics glass reflects the flames and since it is made from ceramic glass it is guaranteed to last. The black glass reflects the flame but does not look like a mirror when the fireplace is off.

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Flare is a Top rated company to work with. Professional , courteous and knowledgeable staff always going that extra step! They are always able to answer any questions, help with any applications and deliver the product fast and efficiently. There products are top of the line and a pleasure to install and work with. Very proud to be able to offer the line to my clients!.
Michael Melahn, NFI certified dealer
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I work at an Architecture firm and called for some technical assistance on a room-dividing unit. In the past, other companies have just answered my questions with as little detail as possible just to get off the phone. The guy who answered my phone call at Flare Fireplaces (Kyle) went above and beyond and walked me through the entire set up of the unit, toured me through different diagrams on the website so I could visually see what he had explained, and then followed up with an email with EVERYTHING I needed. I tend to ask a lot of questions, and I never once felt like he was annoyed or that he was trying to pawn me off. I never leave 'reviews', but this was such a positive experience, I had to leave one. You can tell this is a great company and the employees are very passionate about their product. I highly recommend!.
Flare Fireplaces is where innovation, quality and luxury come together to form new ideas. By combining superior raw materials, contemporary design, creative technology and a frameless way of thinking we have created a full line of indoor & outdoor linear, modern fireplaces that are luxurious, simple to operate, and efficient.
Simplification and Quality makes a better lasting product.
We will continue to listen to our customers , dealers and distributors to make sure we update,change and improve our product to create the best liner fireplace on the market.
Modern custom fireplaces for homes and businesses.Flare Fireplaces offers 85 different models of linear fireplaces. For customers looking for the best modern fireplace, see-through, indoor, outdoor, or corner fireplace, we offer the most extensive selection. Our models are available in lengths of up to over 100 inches and in glass heights of 16, 24, and 30 inches. Flare Fireplaces also offers custom fireplace made to order based on your requirements. .

Linear Fireplaces

Linear fireplace
The linear gas fireplace is designed to show longer over the wall projecting rectangular opening. The name “linear fireplace,” is used for the fireplace, because it can be specified by linear foot. For example, Flare 3ft, Flare 4ft or Flare 8ft. When specifying and referring to a linear fireplace, it mostly refers to a rectangular shaped fireplace. Read more and learn on what feature really matters for linear fireplaces.