A: Flare Fireplaces provides Free Flow sizing guidelines to ensure proper airflow and safe
operation. The required louver size depends on the fireplace model and whether it is used for Heat
Release or Air Intake.

Heat Release Louvers (Free Flow):
These are required to allow heat to escape from the enclosure. Typical sizing includes:

 100 sq in → Flare 25, 30, 45, 50
 140 sq in → Flare 60, 70 (Traditional/Passage)
 200 sq in → Flare 80, 100

Air Intake Louvers (Free Flow – Double Glass Units Only):
These provide airflow into the enclosure and are only required for double glass units.

 50 sq in → Flare 25, 30, 45, 50
 70 sq in → Flare 60, 70 (Traditional/Passage)
 100 sq in → Flare 80

Important Notes:
 An Air Intake is not required for screen units.
 Heat Release and Air Intake louvers must remain unobstructed at all times.
 Always follow the specific model installation manual to confirm exact requirements.
 See Through and Room Definer Air Intake opening requirements are doubled.

A: Yes. Flare Fireplaces offers both heat release and air intake solutions, depending on the fireplace
configuration.

Heat release systems are designed to redirect and dissipate heat away from the fireplace opening.
This helps reduce wall temperatures and allows for more flexible installations, such as placing TVs
or sensitive materials as close as 12” from every fireplace glass opening.

Air intake systems are specifically used with double glass units. They provide the necessary
airflow to regulate internal temperatures between the glass panels and ensure proper performance.

For screen (single glass/open front) units, an air intake system is not required, as these models
naturally allow airflow through the front of the fireplace.

Both solutions are engineered to enhance safety, optimize performance, and support a wider range
of installation designs. Always refer to the specific model’s installation manual for exact
requirements.

Q: Can I cover or block the louvers?

A: No. Louvers must remain completely unobstructed at all times to ensure proper airflow and safe operation of the fireplace.

Blocking or covering the louvers restricts the movement of air, which can lead to excessive heat buildup inside the enclosure.

This may result in reduced performance, overheating of components, potential damage to the unit, and could void the warranty.

Always maintain clear space around louvers and avoid placing any materials, finishes, or objects over them.

A: Heat Release and Air Intake louvers play a critical role in maintaining safe operating temperatures
on the glass and surrounding wall by

No. Flare Fireplaces is a manufacturer and wholesale supplier based in Texas. Our team does not have a physical presence, employees, or licensed technicians in other states. We are not licensed to perform gas connections, labor, or on-site inspections.

All installations and local service must be performed by your local authorized dealer or a third-party NFI-certified professional in accordance with your local building codes.

Please use our Store locator to find an independent, authorized retailer. These third-party businesses are the local experts who sell, install, and maintain our products in your community.

For older Flare Fireplaces legacy direct vent models using the Maxitrol or Honeywell Valve Systems, an upgrade to SIT Proflame II is available for most fireplaces. Update instructions detailed below.

Maxitrol (GV60) to SIT Proflame II Update – Screen Safety Barrier

Maxitrol (GV60) to SIT Proflame II Update – Double Glass Barrier

Please speak with your local fireplace dealer about the potential of this upgrade, or reach out to sales specialist team ([email protected]) to see if it is possible to upgrade your fireplace valve system.

Yes, premium media, gas logs and decoration, ordered with or after the fireplace may result in additional shipping costs due to the following reasons:

• Premium media can increase the overall weight or size of the fireplace packaging.

• It is typically shipped on top of the fireplace unit, which increases pallet dimensions and may result in a higher shipping rate.

Flare Fireplaces offers free shipping on fireplaces within the U.S.
Any shipping costs related to premium media are typically minor in comparison to the full order.

A note about potential premium media shipping charges appears in the following locations:

• The Price Book Terms

• The Price Book Premium Media Table

• Flare Fireplaces Invoices

If you have any concerns, you’re welcome to contact the Flare ordering team ([email protected]) to confirm any additional shipping cost before finalizing your order.

See Flare media & Gas logs decoration page for information on our firebox decoration options.

Follow the video link below to see the process of removing thermostatic mode from your Flare Fireplace.

Removing/Enabling Thermostatic Mode From SIT ProFlame II Remote

The Remote control can operate as a room thermostat. The thermostat can be set to a desired
temperature to control the room temperature. The thermostat icon on the LCD screen will display the
thermostat status is ON. The user can then set a suitable temperature for the space.

Information regarding thermostatic mode can be found in the Installation Manual (pgs 16-17)

Each 8″ fan used in in the Double Glass Active system and Blower Kit fan system has an airflow capacity of 76 CFM.

To discuss further details about the fans in your fireplace, send your Serial Number over to [email protected] with any questions.

Details for custom chimney shrouds will be linked below.

Custom Chimney Shroud | Specification Manual

If there are questions or details you need to discuss with a representative, please send any relevant information to [email protected] to get started.

Yes, the leg extensions have minimums and maximums.

• Minimum – 4″ – Fireplace will arrive with legs set at lowest height, glass will be 10″ off the floor (11″ when using leveling feet)
• Maximum- 12″ – Fireplace with fully extended legs at max height, glass will be 18″ off the floor (19″ when using leveling feet)

Leg extensions provide additional 8″ of height (plus additional 1″ from leveling feet)

Telescopic Legs | Manual

If you or your customer desire a higher glass height, you can use the leg extensions in combination with a platform to raise the fireplace to the optimal viewing area.

Yes, Televisions (or any other electronics) or Artwork can be mounted as close as 12″ to the top of the glass of your Flare Fireplace.

See TV/ART Mounting Specification Manual below for details regarding the installation requirements/recommendations.

TV/ART Mounting | Specification Manual

Yes, every Flare Fireplace Front Facing/See Through/Passage can have it’s component’s accessed through the face. A link for both a video and the manual will be provided below.

Click For Accessing Components Through Fireplace (Front Facing, See Through, Passage) | Video

Click For Accessing Components Through Fireplace (Front Facing, See Through, Passage) | Manual

If you have any questions, please call the support line or reach out to [email protected] with any questions.

Follow the video instructions below to enable the AUX Mode (auxillary) on your Flare Fireplace.

Using SIT Remote To Turn On Aux-Mode

Aux Mode is used for all Flare Fireplaces with Double Glass Active Fans and Power Vents and must be enabled for fireplace operation

To resync your LED remote, follow the videos below step-by-step.

Inspect the back (battery cover) to determine which generation your LED remote uses, and use the appropriate link below.

Gen 1 LED Sync – No Arrow On Remote Back

Gen 2 LED Sync – Arrow On Remote Back

If you are unable to resync your LED remote to the LED controller, you can reach out to your local dealer team or contact [email protected] for further assistance.

It is possible to add a Power Vent to a fireplace after the initial order. It is best to consult with your local Flare dealer team and Flare Fireplace representative ([email protected]) to detail the intricacies and specific components that may be involved in adding a Power Vent to your Flare Fireplace.

Adding A Power Vent After Fireplace Purchase

The spare fuses are located on the lid of the control board. Be sure to note which fuse you need and grab the appropriate fuse. There are 2 replacement fuses provided on each control board.

• 1 AMP
• 12 AMP

SIT V5 Control Board Replacement Fuse Location

Flare provides movable “leaves” to help isolate up to 40% of the burners ports, pushing more LP into the open and available burner ports giving a slightly more elevated flame height. The guide below will help illustrate the leaves and how they can be arranged to assist in provided more flame height.

It is important to note that Liquid Propane burns hotter than Natural Gas, thus our valve and orifices must be dialed down to prevent overheating of the fireplace. Liquid Propane tends to provide 4″-6″ flames on average with your Flare Fireplace.

Liquid Propane Operation & Burner Adjustments

You can also adjust the air shutters to an even 50/50 mix to help provide an optimal appearance with minimal soot.

To control the air shutters on your Flare Fireplace burner, use a small hex key (or phillips screwdriver on legacy fireplaces) to adjust air/gas ratio for optimal burn with minimal soot appearance.

Fireplaces 50″ or Smaller: 1 Adjustment

Fireplaces 60″ or Larger: 3 Adjustments

Adjusting Flare Fireplaces Air Shutter

If the flame is yellow/orange with no blue base (low air leading to a rich flame – will produce soot) – Introduce more air by turning the air shutter clockwise
If the flame is blue with No blue base and produces soot (low air leading to a clean flame – will produce smaller flames) – Reduce the air by turning the air shutter counterclockwise

Yes, Flare offers specification manuals guiding you on the size, parameters and placement of your heat release and air intakes. See specification manual below regarding your unit’s requirements.

Heat Release Specification Manual

• Required on every Direct Vent Flare Fireplace installation (unless using the Active Heat Flex for relocating heat)

Air Intake Specification Manual

• Required on every Direct Vent Flare Fireplace that utilizes the Double Glass or Blower Kit Fan System.

Yes, Flare recommends following the media calculations guide to ensure we use the correct amount of media and do not overcrowd the burner of the fireplace. Once calculated, you can use the media placement guide to help arrange this media for optimal viewing performance and minimal soot.

Media Calculations Guide

Media Placement Guide

If you have questions regarding the quantities used or placement, please contact [email protected] with any details regarding your fireplace.

Instructions and details of features of the SIT Proflame II remote can be found in the link below.

SIT ProFlame II Remote Operation Manual

If your remote/receiver are not responsive, you can try resyncing the remote to the receiver to ensure communication is taking place.

There are a few common producers of soot within a fireplace, below are the most common that can be inspected by a technician.

Soot is a product of incomplete combustion of gas within your fireplace. With all gas fireplaces soot will be generated in small amounts but some instances excessive quantities may be generated during operation. Sooting is generally an easy to resolve problem and there are several potential solutions as listed below.

Inlet Pressure

Always ensure that the inlet gas pressure matches the requirements in the unit’s specification file. This issue generally arises when the inlet gas pressure is too high, allowing too much gas to enter, resulting in incomplete combustion. It is this resulting material that collects and deposits in your firebox and stains over time.

Air Shutter

The air shutter is responsible for balancing the mixture of air and gas during combustion. Please note: on units 60” or larger, there are 3 air shutters that must be adjusted to ensure the cleanest burn possible. The air shutters can be adjusted when the fireplace is originally placed in it’s cavity under the unit. Adjustment screws are shown circled in red. If adjustment needs to be made after fireplace has had finishing material, this can be done within the fireplace using a Phillips head screwdriver.

Media Arrangement

Please pay close and careful attention to the media arrangement over the burner port. While Flare supports covering the full base of the firebox with crushed glass, small fragments of media can clog the small ports that gas is channeled through, causing incomplete combustion. With driftwood, logs and branches, placing branches to arch over the burner ports can also cause byproduct which is normally pulled out of the fireplace through the coaxial pipe to become trapped under the branch/driftwood. Ensure bends are pointed down if placement across port is required to ensure the most chemical waste can be removed from the firebox post combustion.

Vent Restrictor

Your vent restrictor is utilized to restrict the speed at which fresh air is brought into the fireplace and products of combustion are removed. If there is an imbalance in this closed combustion environment, soot is one possible result. Vent restrictors can be adjusted on all Flare Fireplaces. See Details in the Installation Manual (pg 60)

Vent Run Verification

If the fireplace is installed and an unsupported vent run is utilized, sooting is one of many problems that may occur. If your fireplace does not allow for the products of combustion to exit the firebox as effectively as fresh air is brought in, pockets of soot will collect in the unit storing the dark and harmful debris. Please verify that you have consulted the chimney paths section of the Flare Installation Manual for supported vent runs. If you have questions about a particular path, please reach out to Flare support for clarification and approval.

F-04 is an error code that will flash on your Symax GV60 Maxitrol Flare remote when the valve fails to receive the message that the thermocouple has been warmed by the pilot light. This failure can have multiple different causes.

Gas Flow

Confirm that gas is flowing to the unit. This can be done by confirming that the main manual gas valve is open, or removing the glass and confirming that gas is flowing through the pilot. If gas is not flowing to the pilot it can be an indication that the gas is either not on, or that there is a problem at the valve such as a disconnected pilot tube, or a clogged pilot tube or valve. If gas is flowing to the valve but not releasing to the pilot, try re-syncing the remote and receiver. (see the flare install manual for the procedure.)

Ignition Spark

The second thing to confirm is the presence of sparking of the ignition at the pilot flame. There have been instances where the spark cable has been disconnected from the spark plug or receiver, or a break has formed in the cable exposing the wire. Even though you hear the unit sparking, it may just be sparking underneath the fireplace and not at the pilot. This can be done by looking through the holes in the pilot cover or by taking a look under the pilot hood for the indicating flash of spark.

Clear Pilot Openings

The third thing to confirm is that no media has become lodged under the pilot hood causing a blockage at the pilot opening which will not allow gas to be released and come in contact with the spark.

Check the Thermocouple

The last thing to check is to make sure the thermocouple isn’t broken, kinked or that lead ball inside the valve at the end of the thermocouple has not been over tightened and crushed.

For all above steps contact your authorized fireplace installer for assistance.

GV60 | F04 ERROR

Commercial & Residential Flare Fireplaces

The Flare Commercial System Overview:

The Flare Residential System Overview:

• Safety Screen, included by default.
• Maxitrol residential valve.
• Choice of Classic Media to fill Fireplace.
• Standard width unit for narrower application.
• Double Glass upgrade available to include blower fans for cooling between the glass.
• Support for ON/OFF simple wall switch.
• Analog or digital timer.
• Use phone application or remote control.
• CSA file # 263124 – ANSI Z21.88 – CSA 2.33
• Optional LED system.
• Optional Power Vent with a vent as small as 3×5″.
• Option of SK for summer operation with minimal heat.

Celsius to Fahrenheit On Flare Remote

Changing Celsius to Fahrenheit, & vice versa, on the Flare 8-Button remote can be done by pressing the ON and Counter down button. Because Flare also serves the Canadian Market it is important to offer both units seamlessly. For a clear outline of the process see the image below.

For more information on the Flare 8 button remote, please view the remote manual below:

• Flare Fireplaces – remote manual

For a quick video on the remote operation use:

• Click here to view a video on Symax 4 remote control

The change in the setting may happen during an attempt to start the fireplace by pressing both buttons.

Duravent Install & Frame Cut-Out

Duravent is one of two venting manufacturers certified to work with Flare Fireplaces. The flue pipe should be 3×5, 4×6, or 5×8 diameter concentric pipe, B-Vent will not work. Below you will find the specific cut-out size for each component. Finally, use the chart to verify the cut-out dimensions for your job.

*Most importantly, if you have any questions contact Duravent for further assistance.

Because the table is taken from the Duravent Install Manual you’ll find more details at http://www.duravent.com.

All fireplace details (including Framing Guides for both wood & metal) can be found on the Direct Vent Download Center.

Direct Vent Download Center

The linear Fireplace side clearance (no glass side) is the same as the back of the fireplace:

• 1” to Non-Combustible.
• 2” to Combustible. Combustible cannot be exposed behind/side of the Fireplace.

If installed in an existing corner, two option to plan and install:

Option 1

• Cover existing corners, walls and wood studs or any other combustible metrical with Non-Combustible (Cement board or Type X fire rated, ~ 1/2 ” thick or).
• Install fireplace 2” from the Non-Combustible back.
• in case of a side wall next to the front glass, install Fireplace 4″ from the side.

Back: fireplace is 2” from back Non-Combustible & 2.5” from the covered Combustible existing material.

Side: Fireplace is 4″ from Non-Combustible and the fireplace glass is 7″ from the side wall. See chart below. Red line showing reflective heat from the glass.

Best option for corner unit that are installed in an existing homes and a chase is built around it.

Option 2

• Construct the walls and studs on the back and side of the fireplace from Non-Combustible material. Metal studs and cement board.
• Clearance of 1” from Metal studs and Non-Combustible material.
• Any Combustible is covered with Non-Combustible and is 2” away.
• In case of a side wall, keep fireplace 4″ from the side wall.
• See chart below:

Any stud above the unit must be metal in both options above.

Please see below for more related information from the framing guide